Your TYPO3 Site Safe on Certified Team
Team T3Planet will handle your TYPO3 site with quality work and reliable TYPO3 SLA. Being a silver member, the team is actively participating & contributing to the TYPO3 core and community.
What steps should be taken if your website experiences a security hack/breach?
If your website is hacked, act quickly. Disconnect it from the internet and change all passwords. Figure out how it got hacked and fix that problem. Check if any data was stolen, and tell your users so they can change their passwords, too. Make sure there's no lousy code left on your site. Remember, stolen data can be used for bad things, and you might get in trouble. Report the breach if needed.
As the website owner, you hold the responsibility for its security and potential liabilities. Art outlines that a data breach should be reported to the relevant supervisory authority. 33 of the GDPR (Read more).
If you want peace of mind with the security and performance of your site, then consider our TYPO3 SLA service. Keep exploring how!
TYPO3 SLA Services
Discover the list of TYPO3 tasks encompassed within the TYPO3 SLA Service.
4 Steps Sustainable SLA Process
Here are four essential steps to establish a sustainable SLA process:
Requirements for TYPO3 SLA Service
To effectively maintain your TYPO3 instance's security and keep it up to date, the following requirements must be met:
- Compatibility: Your TYPO3 instance should be compatible with the current TYPO3 LTS version. If not, Please consider our TYPO3 upgrade service to make it compatible with the current TYPO3 LTS version.
- Backup Storage: Adequate storage space must be available for backups if needed.
- Scheduler Job: A cron job should be set up to run the TYPO3 scheduler at least every 15 minutes.
- SSH Access: SSH access is required for efficient service. Note that additional costs may apply if only FTP access is provided, and we recommend hosting providers that offer SSH access.
- TYPO3 Admin Login: Access to a TYPO3 admin login is necessary for updates and monitoring.
- SSL Certificate: An SSL certificate must be in place for all domains used by the TYPO3 instance.
Feel free to reach out if you have any questions or need assistance in meeting these requirements. We can help you choose a suitable hosting provider if SSH access is unavailable.
Reports of TYPO3 SLA
Every month, in line with our dedication to maintaining high standards, we will provide a range of reports
mentioned below. Examine the details below to gain insight into our commitment to ensuring quality.
Monthly SLA Report (MSR)
The document includes monthly activities such as the latest TYPO3 version and third-party extension updates.
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Quality Score Report (QSR)
Reporting functionality testing, cross-platform testing, UI/UX testing, and reported & resolved issues.
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Site Monitoring Report (SMR)
Automated reports of every minute, providing detailed information on the website's monitoring status with uptime and downtime.
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Ticket Support Report (TSR)
Summary of tickets received and resolved from the customer, including the status progression from new to closed.
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TYPO3 Health Report (THR)
The report includes the status of the TYPO3 environment, checking the system error log, analysis of upgrade tools, etc.
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Security Performance Report (SPR)
Reporting the scan of a TYPO3 instance and examining Google insights and lighthouse for assessing speed and performance.
Download NowPricing Plans
| Particulars | Basic | Standard | Premium |
|---|---|---|---|
| TYPO3 Updates We apply the below updates to your TYPO3 core for you: 1. Security Updates 2. Minor Updates | yes | yes | yes |
| No. of days after which the update is applied to your site. Critical security updates are applied ASAP. | 5 Working days | 3 Working days | 1 Working days |
Backups & Restore When saving your backup to the cloud or server, ensure it is not lost due to hardware defects. | No No | yes Local | yes Local+Cloud |
| Monitoring & Reports Report #1 Monthly SLA (MSR) A report includes monthly activities such as the latest TYPO3 version and third-party extension updates. | Yes | Yes | Yes |
| Report #2 Quality Score (QSR) A report of functionality testing, cross-platform testing, UI/UX testing, and reported & resolved issues. | No | Yes | Yes |
| Report #3 Site Monitoring (SMR) A report of automated reports of every minute, providing detailed information on the website's monitoring status with uptime and downtime. | No | No | Yes |
| Report #4 Ticket Support (TSR) A report of tickets received and resolved from the customer, including the status progression from new to closed. | No | No | Yes |
| Report #5 TYPO3 Health (THR) A report includes the status of the TYPO3 environment, checking the system error log, analysis of upgrade tools, etc. | No | No | Yes |
| Report #6 Security & Performance (SPR) A report of the scan of a TYPO3 instance and examining Google insights and lighthouse for assessing speed and performance. | No | No | Yes |
| Monitoring Web Performance We monitor your site’s speed/performance and notify you about the same. Please note that extra charges will be applicable to resolve any such errors. | no | no | yes |
Subscription Plan
We are up with best subscription plans making sure your website remains healthy and secured!
Our Commitment to Excellence
Dedicated Support and Quality Services for Your TYPO3 Needs
Our Support
Frequently Asked Questions
More FAQsSLA stands for service level agreement, a contractual framework between a client and a service provider for ongoing services, like our TYPO3 monitoring and update service.
SLA ensures regular maintenance of your TYPO3 website. It also ensures it functions optimally, stays secure, and remains updated with the latest features and security patches. It also prevents downtime and enhances user experience.
No, websites with current and old stable versions are only eligible for this service. You can check here - https://get.typo3.org/.
The current TYPO3 LTS (Long Term Support) is a stable version, referring to the latest, officially released and thoroughly tested version of the TYPO3 content management system. It has the most recent features, enhancements, and security updates, providing users an up-to-date and reliable platform for managing their web content. TYPO3 11 LTS and 12 LTS are the current TYPO3 Stable Versions.
A minor update may include minor features and bug fixes. The functionality of the system may change. A minor update can be recognized because the second digit of the version number changes, for example, from 12.4.0 to 12.4.1. We carry TYPO3 Minor Updates till the LTS Version.
Every month, we update your TYPO3 Website to the latest TYPO3 version(minor); this process ensures your site remains protected against vulnerabilities and benefits from the latest improvements.
Please Note: Your TYPO3 instance must be compatible with a current TYPO3 LTS version.
We carry TYPO3 Minor Updates till the LTS Version. We only carry out security updates and major updates if requested.
A major update includes major feature enhancements. It can be recognized that the first digit of the version number changes, for example, from 11.5.0. to 12.4.0.
No, we'll notify you of upcoming major updates and also advise whether it's time for you to update your TYPO3 instance. We will also provide you with a personalized and non-binding quotation if required.
No, We monitor third-party extensions installed in your system and perform essential security updates when required. An update for third-party extensions includes new features and security enhancements for which additional charges may apply.
